Telepromptia Support

Contact: support@telepromptia.com - Response time: within 3 business days

Please include your iPhone or iPad model, your iOS version and the Telepromptia version (Settings, About). Please do not send recordings or scripts you want to keep private.

Frequently asked questions

Does Telepromptia need an account or an internet connection?

No account is needed, and the core of the app works offline. Purchases need the App Store.

Where are my scripts and recordings stored?

Only on your device. There is no cloud and no server, so we cannot recover them if you delete the app. Export or back up anything you want to keep.

Is the teleprompter text recorded in my video?

No. The text is drawn on screen as a separate layer. Your recording contains only the camera and microphone.

Why is voice-following scroll unavailable for my language?

Voice following uses speech recognition that runs on your device. Telepromptia turns it on only when Apple reports on-device recognition for your chosen language. Otherwise use timed or manual scrolling.

Can I fix a mistake without recording everything again?

With Pro, MagicRetake lets you re-record a sentence and replaces only that part when the video is assembled. Cuts are technically synchronised, but they may not be invisible; you can adjust them by hand.

What happens if my Pro subscription ends?

Your scripts and recordings stay. You can still view, export and share them. Pro features and the free-plan limits apply to new work.

How do I cancel a subscription or get a refund?

Subscriptions are managed in your Apple ID settings (Settings, your name, Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com.

How do I restore a purchase?

Open the Pro screen and tap Restore Purchases.

How do I delete my data?

Settings, Delete all data. Deleting the app also removes everything stored on the device.